So, if you find yourself in this situation, here's what you do:ġ. It seems that for whatever reason, the “Setup wizard” did not activate, and that I simply had to bring up the menu myself. I told him that I had just found the menu, and would call back if I needed him. Upon pressing it, I found a menu that included “Auto Scan.” When the service rep came on the line I told him my problem and he asked me if I has scanned for channels.
While the phone was ringing I picked up the remote control for the converter box and noticed a “Menu” button.
I called 1-888-CALL-FCC to see if they could help me. I came home and plugged it in and lo and behold, the same result as with the rabbit ears! I took the cheapest one and hoped for the best. Once there I found that there were several different models of antenna, a $20 model, a $30 model, a $50 mode3l and a $60 model, the difference supposedly being their strength. I didn't have the cash on me, so I waited until today to visit the Radio Shack in my neighborhood. I was told that I would need a new antenna. B was confirmed for me when I saw the program being broadcast by Channels 2 and 4 saying that you may need a new antenna, and when I visited a Radio Shack in Manhattan. I assumed that either A) this would be fixed when the changeover to digital TV happened, or B) that my antenna just wasn't strong enough to pick up the new digital signals. I got the Digitalstream logo, and then a moving, screen-saver type image of a box with the words “No Program,” followed by another one saying “Weak Signal.” I hooked it up to my VCR, attached my rabbit-ear antenna that came with my TV to the box, set the VCR (which I use as my TV receiver) to channel 3, made sure the switch on the converter box was set to channel 3, and turned it on. That's what happened to me when I finally got my Digitalstream converter box. What to do if your digital converter box doesn't work, if it says “weak signal” or “no program,” or if the setup wizard does not appear on the screen after you plug it in.
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